What are you entitled to if your bus/coach journey is cancelled or delayed?
Your bus/coach is overbooked, or the journey has been cancelled or delayed by more than two hours
You have the following options:
- to continue your journey via another route or
- to receive a refund for your ticket and a free return journey to your departure point.
If you are not given a choice, the transport company must refund 50% of the ticket price.
It must also inform you about the expected departure time and possible alternative connections.
Your bus/coach journey of at least three hours has been cancelled or delayed by at least 90 minutes
You are entitled to the following:
- snacks, meals and refreshments commensurate with the waiting time.
- an overnight stay in, and transport to, a hotel if necessary. This right does not apply in the event of force majeure as a result of weather conditions that jeopardize safety. Hotel costs can be limited to 80 euro per night and per passenger, and to a maximum of two nights.
