Guarantee and warranty

What if my product does not work properly?

If you have bought a new mobile phone, washing machine or other product from a trader and it does not work as it should do, you can make a claim under the guarantee. Usually, you can appeal to either:

• the seller: European legislation automatically entitles you to a legal guarantee of 2 years for a product bought from a European seller, or
• the manufacturer: Manufacturers are not legally obliged to offer a manufacturer’s warranty or commercial warranty. If they do, they are free to choose the conditions themselves.

ECC Belgium explains the difference between the two.

What you should know if you wish to acquire a purchased extended warranty or make a claim under that guarantee.

You will at least need the sales receipt, the invoice or the guarantee certificate. Make sure you keep this document safe.

If you want to know more about the rules in other European countries, view the comprehensive report about warranties or the summary.

Good to know: You cannot claim any guarantee nor warranty and want to have your device repaired instead of getting rid of it? The right to repair also came into force on March 1, 2021 for household appliances such as fridges, washing machines, dryers, and dishwashers. Since that date, manufacturers and importers must provide a range of essential parts a series of essential parts to professional.