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You will receive an acknowledgment of receipt within an hour with a case reference. Use this number in all further communication with ECC.

We’ll handle your case within 14 working days. For more complex complaints, you might have to wait up to 3 months for a first reaction from our legal team. Do you have an urgent request? Please contact us by phone.

Are you eager to find out how we handle your complaint? Check out this video!

 

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Free legal help for consumers made possible thanks to the European Union, the FPS Economy and OIPC asbl. This project is co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them. This disclaimer is also applicable for the FPS Economy who is also a co-funder of ECC Belgium.
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