Publications
Would you like further free information in brochure, PDF or video format? The following is a list of ECC Belgium and ECC network publications.
Use the search function in publications to find the specific topic you require.
09/12/2020 Enhanced Consumer Protection – the Services Directive 2006/123/EC
European consumers still face discrimination based on nationality or place of residence., reveals this ECC-Net study published in November 2013. These practices constitute a breach of the Service Directive 2006/123/EG.
09/12/2020 On holiday in Europe. Your rights before, during and after your holiday
This brochure aims to inform travelers about their rights. It consists of 4 main chapters: 1. Booking the holiday, 2. Transport, 3. At the holiday destination and 4. Complaints.
09/12/2020 ECC-Net 10 Years Anniversary Report
This anniversary report throws light on the achievements of the European Consumers Network during the past 10 years and turns the spotlights on all 30 ECC's.
09/12/2020 ECC-Net Report: Air Passenger Rights: Consumer Complaints 2006
The ECC-Net received 4901 information requests and complaints from air passengers in 2006. This number almost doubled compared to 2004. ECC-Net analysed these requests and complaints in this study and formulates recommendations based on its conclusions.
09/12/2020 ECC-Net Annual Report 2013
The European Consumer Centres offer advice to an increasing number of consumers. In 2013, 80 000 consumers asked the ECC-Net for advice and assistance, an increase with 11,1% compared to 2012. The transport sector in general was the source of the most complaints (29,5%). Household equipment and maintenance went to number two (11,8%).
09/12/2020 ECC-Net report: The impact of counterfeiting on online consumer rights in Europe
How does counterfeit impact online consumer rights? What are the risks of buying counterfeit on the Internet and which tips should consumers in Europe adopt to avoid unpleasant surprises by purchasing these products? With its report ECC-Net wants to empower all parties, from traders to authorities but especially consumers who shop online.
09/12/2020 ECC-Net Report: Timeshare
This report is the outcome of the ECC-Net Joint Project on timeshare and related products such as Holiday Clubs. European Directive 2008/122/EC has established higher protection regarding these types of contracts. ECC-Net evaluates the changes in the timeshare market.
09/12/2020 ECC-Net Report: Timeshare - 10 tips
09/12/2020 'ECC-Net: Travel' app
This App is designed to be a companion for when you travel. It can help overcome difficult situations and assist in exercising your consumer rights in 25 languages and 30 countries.
It can be downloaded by clicking on the following links:
- Google Play (Android)
- Apple App Store (iOS)
- Windows Phone Apps & Games Store (Microsoft)
09/12/2020 ECC-Net Report: ECC-Net Air Passenger Rights Report 2011. In the aftermath of the Volcanic Ash Crisis
The ECC-Net received 59% more complaints relating to European passenger rights in 2010 than in 2009. This report analyses these complaints and shows that the volcanic ash cloud tested airlines on their implementation of passenger rights.
